Frequently Asked Questions

  • When will my order be dispatched?
    Mon Métier orders are dispatched every Friday as part of our weekly shipping batch. Orders placed before the weekly cut-off will be included in that Friday's dispatch.

    What happens if I order after the cut-off?
    Orders placed after the weekly cut-off will automatically be moved to the following Friday's dispatch batch.

    How long will my order take to arrive?
    Delivery times depend on the shipping service selected at checkout. Delivery timeframes begin from the date your order is dispatched.

    Will I receive tracking information?
    Yes. Once your order has been dispatched, tracking information will be provided where available.

  • How do I know what size to order?
    Please refer to our Size Guide before placing your order. We recommend checking your measurements against the measurements provided for each product.

    Are your clothes true to size?
    Each product may have a different fit. Product descriptions will specify whether a garment has a regular, relaxed or oversized fit where applicable.

    What materials are your products made from?
    Material and garment specifications are provided on each individual product page.

    Will sold-out items be restocked?
    Restocks may vary by product. Follow Mon Métier on social media or join our mailing list for updates on future releases and restocks.

  • Can I return my order?
    If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your order, without needing to provide a reason.

    Can I exchange an item for a different size?

    We are happy to offer exchanges for a different size or, where available, another item, within 14 days of receiving your order.

    Please contact us before sending your item back so that we can confirm whether the requested size or item is available.

    If the requested replacement is unavailable, you may be offered a refund instead.

    Exchange items must meet the same condition requirements as returned items.
    Can I return a sale item?
    To be eligible for a return, within 14 days of receiving your order, items must be:

    • Unworn and unused

    • In their original condition

    • Free from marks, stains, fragrances or signs of washing

    • Returned with original tags and packaging where applicable

    What happens if I receive the wrong or a damaged item?
    If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the item so we can assist you.

  • How should I care for my Mon Métier garments?
    Please follow the care instructions provided on the garment label. Proper care will help maintain the quality, shape and appearance of your clothing.

    Will the colour or fit change after washing?
    Following the recommended care instructions will help minimise changes to the garment. Avoid washing or drying your garments outside of the care instructions provided.

  • What payment methods do you accept?
    Available payment methods will be displayed at checkout.

    Can I cancel or change my order after placing it?
    Please contact us as soon as possible if you need to make a change. As orders are prepared for our weekly Friday dispatch, changes may not be possible once your order has entered the fulfilment process.

    I haven't received my order confirmation. What should I do?
    First, check your junk or spam folder. If you still cannot find your confirmation email, please contact us with the name and email address used when placing your order.

    Can I change my delivery address after placing an order?
    Contact us as soon as possible. We will try to accommodate address changes before your order is dispatched, but changes cannot be guaranteed once an order has entered the dispatch process.

  • I still have a question. Who can I contact?
    If you can't find the answer you're looking for, please contact the Mon Métier team through our Contact page and we'll be happy to assist.